See What Your Customers See
Resolve Issues Fast
WireVisor gives your support team a secure, real-time replica of your mobile banking app. Troubleshoot issues instantly—no real data or device access required.
Built for Financial Institutions
WireVisor is designed for banks, credit unions, and fintech support teams that need complete visibility without compromising security or customer
SOC 2 TYPE II READY
BANK-GRADE ENCRYPTION
PII REDACTION CONTROLS
FULL AUDIT TRAILS
SUPPORTS IOS & ANDROID
Your Support Team
is Flying Blind
Today's support workflows are broken. When customers call about an issue in your mobile app, your agents can't see what they see. This causes delays, confusion, and unnecessary escalations.
Agents rely on customer descriptions instead of real visibility.
Customers send screenshots through insecure channels.
Calls take longer than necessary.
Engineering gets pulled into support because teams "cannot reproduce" the issue.
Compliance risks grow when PII is shared through the wrong channels.
Our Product
WireVisor provides a real-time replica of your mobile banking application for support teams. It allows agents to see exactly what the customer sees—without accessing real data or the customer's device.
Simulate.
Support.
Succeed.
WireVisor mirrors your banking app for support—securely and in real time.
Real-Time App Simulation
Guided Support Tools
Instant Documen-tation
Why Financial Institutions choose WireVisor
Faster Resolution Times
Shorter calls, fewer escalations, and more productive agents.
Higher First-Contact Resolution
Shorter calls, fewer escalations, and more productive agents.
Improved CSAT & NPS
Customers feel guided and supported.
Reduced Burden on Engineering
No more vague bug reports or reproduction requests.
Replicate any customer
app journey
Get Started Today!
Get started in three simple steps
Upload Your App Screencast
Your team provides a recording of your mobile app.
We Recreate Your App
Our team replicates your screens, flows, and states securely on our platform.
Launch to Your Support Team
Agents log in and support customers instantly.
Simple, Predictable Enterprise Licensing
Annual subscription based on support team size
Includes full screen + flow replication
One-time implementation setup
Discounts available for multi-year agreements
SOC 2-aligned security posture
Unlimited tenant admins
Enterprise-grade security from day one
A secure, simulation-only environment built to protect sensitive data and meet the strict demands of regulated teams.
SOC 2 Ready & Full Audit Trails
PII Masking Controls
No Real Banking Data is Ever Used
No Device Access Required
Role-based Access
Multi-tenant Architecture
About Us
By Koombea
WireVisor
WireVisor is a standalone enterprise product built by Koombea. For over 18 years, we've helped banks and fintechs build, secure, and scale mission-critical digital products. WireVisor reflects that experience—bringing clarity and visibility to support teams without compromising compliance.
FAQ's
It recreates your mobile app using synthetic data, letting support agents navigate real scenarios without touching real customer information.
No, WireVisor uses only synthetic data to simulate your app, ensuring complete data privacy and compliance.
You'll need to provide a screencast of your mobile app showing key flows and screens. Our team handles the rest.
Yes, WireVisor's multi-tenant architecture allows you to manage multiple organizations and support teams from a single platform.
We work with your team to update the simulation as your app evolves, ensuring support agents always have access to the latest version.
WireVisor includes SOC 2 compliance, role-based access controls, audit trails, PII masking, and multi-tenant architecture to meet enterprise security standards.